● Standards
Open-source intelligence in this field attracts people who cut corners. Corner-cutting gets evidence thrown out, gets families hurt, and occasionally gets the wrong person named in public. These are our limits. We do not move them for a case, however sympathetic.
Because unlawfully obtained information can destroy the case it was meant to help. Evidence derived from an illegal search creates problems for a prosecution that no investigative gain justifies. A finding that cannot be used is not a finding.
Because public accusation is irreversible. Amateur investigation has a long history of naming the wrong person, and the correction never travels as far as the accusation. We do not publish suspects, and we do not brief theories to people who will.
Because adults are allowed to leave. Not every missing person is a victim. Some have left a situation deliberately, and a few have left a dangerous one. If we establish that someone is a competent adult who is safe and does not want contact, our work stops: we confirm welfare through the appropriate channel and report that they are alive and not in danger. We do not hand over a location. That is occasionally an unpopular position with the person paying us, and it is not negotiable.
We are not law enforcement, and we have none of their powers. We cannot compel a phone company, a bank or a camera owner to produce anything. When a case turns on that kind of record — and many do — the most useful thing we can offer is a well-argued reason for an investigator to go and get it.
We are not an emergency service. We do not monitor our intake around the clock, and nothing submitted to us reaches police automatically.
We are also not a substitute for the free systems that already exist. If a missing person is not yet entered in NamUs, that single step is usually worth more than anything we could sell you, and we will tell you so before taking the case.
Report it first There is no waiting period to report someone missing in the United States. If you have not filed with local police yet, do that before you contact us — a police report is what makes the national databases work, and without one most of the official machinery stays switched off.
There is no charge to ask, and we will tell you honestly whether open sources can still add anything to the case.